Frequently Asked Questions

Can I visit the Bookshop?
Hujjat Bookshop is located within the Hujjat Islamic Centre in Stanmore. The Centre holds regular weekly events on Thursday evenings and other specific times. To find out about the upcoming evening events, kindly visit the website https://hujjat.org/events/ for more information

Hujjat Bookshop is assisted by a small team of volunteers who dedicate their time from their working schedules. If you are intending to visit the Bookshop on one of the evening events, please contact us to ensure there will be a volunteer to assist you.

Can I place order online for collection?
Due to limited resources, we are unable to offer pickup option. All orders placed online are for delivery only. You are most welcome to visit our Bookshop when it is open during certain evening events held at Hujjat Islamic Centre in Stanmore. Please refer to www.hujjat.org/events for upcoming evening programs. 

What is the return policy?
Our return policy allows you to return your item within 14 days of receiving it. The item must be in the same condition as when you received it, with tags and in its original packaging. To initiate a return, please contact us at info@hujjatbookshop.co.uk or send us a message For more information, please refer to our Refund Policy.

How long does shipping take?
Shipping times vary depending on your location. For UK deliveries, you can expect your parcel to arrive within 3-6 working days. European deliveries usually take 10-14 working days, while worldwide deliveries can take up to 21 working days. Please note that these are estimated delivery times and may be subject to delays during busy periods. For more information, please refer to our Shipping Policy.

Do you ship internationally?
Yes, we ship worldwide. However, please note that for international orders, the recipient may be responsible for paying import VAT and customs duties in their country. Customs policies and charges vary, so we recommend contacting your local customs office for more information. For more details on international shipping, please refer to our Shipping Policy.

Can I track my order?
Not all orders are sent with tracking to keep shipping costs affordable. For orders where tracking service has been used, you will receive a tracking or reference number, which you can use to track your parcel on the respective postal service's website. Please note that tracking may only be available once the parcel has arrived at the local parcel office. For more information on tracking your order, please refer to our Shipping Policy.

What should I do if my item is damaged or defective?
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will evaluate the issue and make it right. Please inspect your order upon delivery and notify us as soon as possible. For more information on how to report damages and issues, please refer to our Refund Policy.

How can I contact customer support?
If you have any questions or need assistance, you can reach out to our customer support team at info@hujjatbookshop.co.uk. We strive to respond to all inquiries within 48 hours. Please note that our customer support hours may vary, but we will do our best to assist you as quickly as possible.

Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes or cancel it. For more information on order cancellations and changes, please refer to our Refund Policy.

Do you offer gift cards?
Yes, we offer gift cards that can be purchased on our website. Gift cards are a great option if you're not sure what to get for someone or if you want to give them the freedom to choose their own items. Please note that gift cards are non-refundable and cannot be returned.